SharpChip, Inc. The Self Running Cleaning Business Operational Systems

How to Build a Self-Running Cleaning Business

OPERATIONAL PROCEDURES

It’s FINALLY ready … it’s been more than eight years that our readers have been asking us to reveal our secrets.

It’s been more than four years since we started creating the course.

And now we are going to break our silence and “spill the beans” to show you how to set up Operational Systems in your business so that the owner can work less, and your business (and its staff) can run itself.

Our initial order SOLD OUT in just over one week. We have RE-ORDERED - Don’t miss out, and order yours today. PROMOTION EASY-PAYMENT OPTIONS NOW AVAILABLE, but Easy-Payment options may end soon.

This is a complete operational package:

Field-tested and proven Scripts, Action Schedules, Trainings, Complete Processes, Templates, Decision Trees, Spreadsheets, Easy Shortcut Calculators, Bi-lingual Tools, Policies, Office Organization, Directional Signage, Growth Plans, Benchmarks, Training Plans for New Managers, and everything you need to instantly turn your business into an organized, profitable and self-running cleaning business.

Here is what you get:

Over 400-page Instant Operational Manual

Customizable Library of 150+ documents

Complete and Customizable 94-page Cleaning Business Employee Handbook with Method and Procedure (BONUS)

Our “Delegate-Answers Pocket Coach” for over 75 of the cleaning business’ toughest emergencies and their step-by-step solutions (BONUS)

Owner’s “Chart Your Course Guide” including financial statements, growth charts, operational hiring targets and decision tools (BONUS)

“Two-Fer Voucher”. Receive a voucher for 50% off any other SharpChip product purchases for a whole 30 days! (BONUS)

Attendance in Renee’s upcoming Live “Systems Makeover in 6 Easy Steps” Implementation 6-part Tele-Class Course & recorded CD Tutorials (EARLY BIRD BONUS – Everyone gets the recorded CDS, but only the first 25 orders will be able to participated in the LIVE tele-seminars)

60 minute session of one-on-one consulting with sold-out Renee O’Brien. Private review of your business and strategic recommendations for transforming YOUR self-running business. (EARLY BIRD BONUS to the first 3 orders)

Complimentary Employee Motivation Kit - $189 value (EARLY BIRD BONUS to the first 3 orders)

I know that I am suppose to throw a big sales pitch on you now, but instead let’s just cut right to the chase. My clients have been requesting this product for many years and now its here…and so are all of the benefits:

þ Stop working yourself to death, reduce your work, MAKE DECISIONS EASIER, and delegate quickly and simply with the systems in this kit.

þ Save thousands each year by implementing our turn-key systems. Why reinvent the wheel? Just one of these systems could take you weeks to develop, and there are over 300 pages of EASY TO UNDERSTAND systems. If our instant systems help you gain or retain just one bi-weekly customer for a year then it will pay for itself.

þ Invest in a Self-Running business that pays dividends year after year. A self-running business continues to make you money, and even grow while you travel the world, take time off with loved ones, grow your business or pursue other interests.

þ Critical Action Schedules layout on a daily, weekly, monthly, quarterly and annual basis exactly what management needs to do to proactively manage their business to success.

þ Quickly train, and get instant value out of temporary office help or new management help. Instead of spending weeks or months training management, or being held hostage by ineffective management personnel, have easy to follow, turn-key systems that anyone can step into right away.

þ Take the mystery out of, and apply consistency to pricing, closing sales, up-selling, convincing clients of value, and the sales process with nearly a dozen specific scripts for handling prospects, off-site and on-site estimates, and sales calls.

þ AUTOMATE your office staff to keep your marketing and advertising going week after week delivering you more sales without work.

þ Handy advice on how to change old ineffective systems like bad PRICING, and switch to profitable systems in a snap.

þ Reduce employer headaches like tardiness, customer complaints, lack of professionalism, excessive absences, lack of effort, “forgot to quit” attitudes, foolish errors, threats to quit if you don’t cough up more money and all of the other employee issues that drive you crazy.

þ Guidelines, scripts, checklists, decision trees and more make management decisions easy for office staff to make, without having to turn to you!

þ A super investment as a franchise alternative. Why spend tens of thousands when you can get it all for just pennies on the dollar?

þ Clone yourself. Develop Office and Administrative staff to think and make decisions just like you.

þ Obtain the organization and EFFICIENCY to effortlessly balance the tasks of recruiting for new staff, and obtaining new customers at the same time.

þ Identify and avoid the major pitfalls in growing a big cleaning business.

þ Learn how to earn A COMFORTABLE INCOME, and other profitable numbers associated with various stages of growth in your cleaning business with the sample Profit and Losses.

þ Command a higher price then your competition with your ORGANIZED and professional business.

þ Turn your recruiting nightmares into an automated dream with the recruiting calculator, recruiting sources, and direct instructions for your management team to take on the recruiting tasks for you.

þ Keep EMPLOYEES ACCOUNTABLE to consistent performance standards.

þ Know how and when to hire management staff with the sample growth chart, suggested management positions and ideas for tying performance to management compensation.

þ Get our entire staff behind the MASTER PLAN for the business.

þ Increase employee productivity with better less goof-ups, better scheduling, and less money leakage.

þ Command a higher price then your competition with your organized and professional business.

þ Ensure safety policies are being followed

þ NO MORE CRISIS MANAGEMENT

þ Instant tools for your staff to deliver great service.

þ A library of over 150 customizable documents to tweak for your exact circumstances. Documents written in Microsoft Word, and Microsoft Excel for easy editing.

þ Have the very valuable Operational Systems in place if and when you sell your business for big bucks.

þ ADDED BONUS – Ever wanted Renee to sit right next to you and your staff and help handle things throughout the day? Our “Delegate-Answers Pocket Coach” for over 75 of the cleaning business’ toughest emergencies and their step-by-step solutions that’s included will save you tons of agony.

Look at everything that is in This Product:

COMPONENT #1:

Over 400-page Instant Operational Manual

Well, 405 pages to be exact. This is manual is jam packed with built in efficiency and organization in 12 chapters:

* Operational Schedules

* Customer Service

* Estimating and Scheduling

* Business Management

* Safety Management

* Administration

* Financial Management

* Quality Management

* Staff Management

* Staff Compensation

* Sales and Marketing

* Products and Equipment

Instant templates for you to begin using right away, and quick and easy training and delegation to management and administrative staff.

Know exactly the procedures for client damage on the job, injury on the job, clients wanting to cancel, sales and estimates to high paying customers, and over 150 other scenarios.

If you have a sizable team you can expect a dramatic decrease in “loose ends” and office errors, less wasted time communicating “what’s going on” in the office, and a greater focus on the goals of the company.

With the Operational Schedules (daily, weekly, monthly, quarterly and annual) you will know exactly what to do when…and so will your staff. No more reactive management.

It’s packed full of:

COMPONENT #2:

Customizable Library of 150+ documents

No retyping – every document in this 150+ library is written in Microsoft Word, Microsoft Excel or pdf and all are editable for your own use in your business.

You can easily add these to any systems that you already have. Let’s say that you already have quite a few systems in place, then you can still use this product by combining your existing stuff with the parts that may be missing in this package, and store it all in one handy place.

Not only does the manual keep things organized, but the documents are setup in a Filing Library that you can add your stuff to. One of the first things that I find when I go to many on-site Operations visits is that the company has many things, but they are kept in such a disorganized fashion that they never use them.

COMPONENT #3:

Complete and Customizable 94-page Cleaning Business Employee Handbook with Method and Procedure

Get your STAFF TO MANAGE THEMSELVES today! Setting high standards, creating a better employee structure, and establishing clear policies and procedures, may not be glamorous, but were absolutely key elements in creating prosperity in my own 25 employee service business.

In high turnover industry successful employee management is often the essential ingredient distinguishing between success and failure, and that is tough to do with the often part-time, temporary or seasonal nature of a lot of our staff.

Clear employee expectations, one-team working all towards the same goals, and a well laid out employee growth path can be the spark to give your service business the edge that customers can’t stop talking about.

There are over 94 pages of useful policies and procedures that have already been written for you, which you customize to fit your businesses exactly. With the guidance that we give in the tele-seminars we will establish things like a motivating compensation and evaluation plan, job descriptions that set clear expectations, and unique employee benefits that you can afford and that inspire your staff. We will also include a customer service chapter, a safety and security chapter, your mission statement, message from the founder, and other well thought out details.

There is no easier way to get the business structure that you need. And it can be yours in just a few hours, instead of the weeks or months that it may take to start from scratch, or use an off the shelf template that does not pertain to your industry, and doesn’t come with one-on-one help.

This Employee Handbook Package promises to be one of the easiest ways to:

Inform Your Employees
Make Managing Easier
Promote Your High Standards
Document Your Company's Unique Systems

COMPONENT #4:

All of CDS

* A “Quick Systems” introduction audio CD on how to get started quickly.

* The complete set of recordings (6 in all) of the “Systems Makeover in 6 Easy Steps” Implementation Tele-Class Course sessions, sent to you even if you are not able to attend the session.

* A handy storage case to hold all of your CDs included in the package.

* A CD of the complete document library from this product. (over 150+ ), mentioned above.

COMPONENT #5:

“Delegate-Answers Pocket Coach” for over 75 of the cleaning business’ toughest emergencies and their step-by-step solutions

Some people may buy the product for this alone. This is an awesome tool that I created to give your managers, assistants, family members, future owners, or whoever needs to know answers of how to handle 75 or the biggest or oddest emergencies in the business.

No more will anyone be able to say “I left that for you because I did not know what to do?” because that will clearly be a weak excuse with such detailed tools at their finger tips.

COMPONENT #6:

Owner’s “Chart Your Course Guide” including financial statements, growth charts, operational hiring targets and decision tools

I forgot to even include this in the big picture of the package. What was I thinking?

Get started quickly - Identify where your business fits according to size, profitability, etc. From there recommendations are made as to which systems to implement first, how to get your team on board with the systems, and how to customize any systems that need tweaking.

This guide is separate than the Operations Manual because it discusses how to hire managers, how to pay them, financial targets and other sensitive information for your eyes only.

COMPONENT #7:

“Two-Fer Voucher”. Receive a voucher for 50% off any other SharpChip product purchases for a whole 30 days!

Believe it or not, there are a few things that are not included in the course like our Field Training Program, the Cash Cow Marketing kit, and several others. So, if you really need the whole shebang this is your ticket. With your order I will send you a special code that will allow you to make any additional product purchases that you like for 30 whole days for 50% off.

I’m sure that I am nuts for this offer, but I think its good incentive for those on the fence about which product to buy.

EARLY BIRD COMPONENT #8

Attendance in Renee’s upcoming Live “Systems Makeover in 6 Easy Steps” Implementation 6-part Tele-Class Course & recorded CD Tutorials

Everyone gets the CDS of these fantastic course, but at the moment I have only secured 25 lines for participants, so attendance in the sessions is only available to the first 25.

In each of these 6 sessions (once a month) we will go through a chapter or two in the package and discuss successful strategies for quick implementation, creative uses and other ways to use the systems to build a profitable, self-running business with a great staff.

(THIS BONUS IS NO LONGER AVAILABLE)

EARLY BIRD COMPONENT #9

Be one of the first 3!

Be one of the first three to order and get both of these bonuses:

* 60 minute session of one-on-one consulting with sold-out Renee O’Brien. Private review of your business and strategic recommendations for transforming YOUR self-running business.

* Complimentary Employee Motivation Kit - $189 value

(THIS BONUS IS NO LONGER AVAILABLE)

What will it cost you to NOT own Your Self-Running Cleaning Business Instant Operational Procedures?

When you buy an oven, don’t you by a self-cleaning one? Yes, you can get out your rubber gloves and scrub away to get it clean…but why would you choose to that if you can instead just flip a switch?

* You may spend hours, weeks or years creating the systems that you could do in a snap here.

* You keep doing EVERYTHING in your business.

* Growth continues to slow in your business as you get bogged down with details.

A Sound Investment… Not a Cost

Prices make you squeamish? Well they shouldn’t. Costs are outlays that deliver nothing more than what you paid for in return. Fixing your car, paying your taxes, paying your phone bill. An investment is something that you pay that can deliver far more than what you put in. If you had a direct mail letter that cost you $500, and consistently delivered $10,000 in annual business, then you would make that investment all day long…and this is the same.

These prices are an outstanding investment when you think about what they can do for your company. Remember that just one new customer can deliver over $2000 a year in annual business. Now, what if you save just a small enough amount of time that you can market you business to just one more bi-weekly client? There is your return on your investment right there. And, really don’t you think saved time could bring you more than one new customer?

Customers love our inspirational approach, no nonsense, easy, instant products and advice!

But don’t my word for it. Take a look at some of the notes that I have received from our clients:

“Your information has been helpful and on target! Thanks!”

Shari, Richmond, VA

“Renee generates solutions to our toughest management questions! Great ideas, practical solutions, and a problem solver is how I would describe Renee and her products and services. We have used several of Renee’s products and services including the Productivity and Estimating tools, the Winner’s Circle, Sales Scripts, and business consulting. Our sales and profitability have increased, and we now know what kind of profit we are making on every job. “

Kathy Gage, Marvelous Maids

St. Lois MO

“Renee has been and continues to be an answer to a prayer. When we started growing our business two years ago we had about a million questions and we're unsure where to go with them. We found Renee and answers to all of our questions. It's great to have one number to go to for the answers we continue to have. Renee helped us with our Employee Handbook, Employee Motivation program, service contract, training program, introduced us to our unique one person teams, marketing ideas and so much more. Whew, it makes me tired just listing all she's done.”

Paula Caron, Northlakes Cleaning,

Lino Lakes, MN

“I am always excited with any suggestion or piece of advice is offered! Education is everything! Thank You”

Megan Oaksmith, Nags Head, NC

“Renee – You never do anything half-way. I love how you think of everything for me”

“From just one great idea that I got from Renee I got my staff self-regulating, and me out of the field.”

Jim Jones, Mr. Maid, PA

“Your stuff is always so timely, and keeps me focused on what I want from my business, and how to get there.”

Ed Wright, Spouses Cleaning Houses

Annapolis, MD

“Quick answers and recommendations are what I needed, and SharpChip delivered! I have the employee handbook, employee motivation kit, service agreement, price increase letter, as well as some custom writing and consulting, and they have all helped me maintain my very high standards with my business, as well as improve my bottom line. Great response time… A thorough understanding of my challenges… I can’t wait to see what they come up with next.”

Sabine Straight, Sabine’s Lifestyle,

Poulsbo WA

“I'm so glad that you have this available it's really nice to get some outside advice”

Diane Lewis, Newport, NC

“After 15 years in business I still find myself eagerly anticipating Scrub Pro News - solid advice & reminders every edition - Thank you!”

Liz Trotter, American Maid, Olympia, WA

“I wish that I had found out about Renee’s information two years ago, and I could have saved myself a ton of wasted time and money.”

Eddie Lisboa, Superb Cleaning

Orlando, FL

“Renee was invaluable to us when changing from contractors to employees. I don't think we could have done it without her expertise in preparing the employee handbook and consulting with us every step of the way. We have used the Employee Handbook, Employee Motivation Kit, the Method & Procedure, the Winner’s Circle and custom consulting.”

Boni & Jean, Clean-A-Maniacs

Portland, OR

“Our business has roughly 20 employees, and working with Renee is like having a trusted business partner. She shares our values of high standards for our customers, and helps us generate unique ideas to solve tough business problems. Since beginning our work nine months ago our sales are up 35% over last year! I find her products to be innovative solutions to common industry problems, and yet be easily customizable to meet our unique situations. We have purchased the Employee Handbook, the Training Program, the Method & Procedure, the Winner’s Circle and custom consulting and would recommend any one of them.”

Jim Fain, You’ve Got it Maid

Oklahoma

“This is exciting news and long overdue! Can't wait to hear when it will be available and most importantly how much.”

“Renee, Thank you so much for all the valuable advice you have given me through your newsletter. I can't wait to try the new system!”

Nina Atlee, Brite Maid Service, Plano TX

“Your information has been helpful and on target! Thanks!”

Shari, Richmond, VA

“I find your information very informative and uplifting for our business. Thank you.”

Hometown Cleaning Services, Belleview, FL

“Your expertise in the cleaning business really helps me to explore all areas of advancement for my business...”

Classic Cleaning Services, Andrews, SC

“Renee’s stuff is awesome! Business is booming, and I am thankful that I finally conquered the employee retention challenge. Her consulting advice is top notch. The Winner’s Circle program is a big success. And, the Employee Motivation Kit brought new life to our staff meetings and trainings. Working with Renee has inspired us to continue to implement creative solutions in our business every day. “

Cathy Sandberg, Maids of Honor

Phoenix, AZ

“I don't know what I would do without all the invaluable advice I've received from your webpage!”

Kelly, Hillsborough, NJ

“Renee, I look forward to your newsletters. While I am good at deleting many emails without even reading them, I would never consider skipping one of yours. I find them filled with useful and motivational information. Thanks so much for keeping me on your email list. Please keep the ideas coming!”

Paula Dills Friedrich, Woodbine, MD

“Thanks for the tips. It keeps me focused and thinking creatively about how to do business better.”

Tracey, Sultra Clean, Sydney Australia

“Although we’ve used business coaches before, we learned more tangible strategies that we could put into action immediately in just the first 30 minutes of consulting with Renee O’Brien then we did with previous coaches combined. We utilize on-going custom consulting, new manager coaching, the training program, the estimating tools, the employee motivation kit, customized sales script, and many other custom projects, and we have found the products and services to be consistently responsive, easy to follow, practical and action oriented. In just the last two months our business has grown by 20% and we were able to take advantage of the growth opportunity because of the leadership time Renee helped us free up. In addition, we were able to reduce our management overhead from two full time managers to one, increasing our profit potential substantially. With my commercial and residential business I expect sales to break the $1 million mark this year, and we have found the help that we have received from SharpChip invaluable.”

Ken Celebucki, All Clean Services

Chino Valley, AZ

Questions?

See how I answered other’s questions about what is in this product and how it works:

http://scrubpronews.blogspot.com/2008/03/answers-to-your-self-running-cleaning.html

Those are just a few of the notes that we have on file.

And don’t forget that all of our products carry our No Risk Guarantee

The No Risk Guarantee

We have always offered a very strong Guarantee ever since SharpChip’s inception in 1999. This is the deal...

Your purchase is risk-free. Give SharpChip products a try for 30 Days. If you aren't completely thrilled with the product, then we don't want your money. Simply return it within 30 days of your date of purchase and we'll promptly issue you a refund for the course.

Go ahead and check out the solution for a full month. It is completely risk-free.

Don't like it? Just send it back within 30 days. We'll refund your money on the spot. No harm done. No hard feelings. And we still part as friends.

The last thing that I want is to have your money if you aren't happy.

So if you have EVER thought about adding operational systems to get your business self-running, then now is the time to do it –But you have to ACT FAST. Our EASY-PAYMENT OPTION is a limited offer and may be removed at any time.

Click the payment option below to be taken to our secure website.

1 Payment of $1295:

http://sharpchip.com/shop/item.asp?PID=63

6 Payment of $220/month

http://sharpchip.com/shop/item.asp?PID=63

Plus shipping and handling charges for both options.

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A Sound Investment… Not a Cost

The No Risk Guarantee

Questions? Call us

1-866-622-8473

Everyone Says "Ideas are Easy, Implementation is Hard"